Unfortunately, it is not possible to return and receive a refund on an item that has been customised (such as an engraving, plaque or treatment) which is why we try to avoid any such concerns by providing product images on our website and mock-ups during the order confirmation process.
If there has been an error in what has been despatched versus what was ordered, then please contact us immediately and we will rectify this.
In the unusual situation that there has been damage during transit then please contact us immediately and we will rectify this, which if necessary, will include providing a full replacement. You will be likely to be asked to provide images of the damage or areas of concern to assist us with taking the right course of action.
If you have any other concerns regarding your order after it has been delivered, then please contact us straight away so that we can assist you.
