WHO ARE WE?
Field & Hawken Ltd is a company registered in England and Wales (registration number 08614417) whose registered office is at The Old Counting House, 82e High St, Wallingford OX10 0BS. We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Our VAT registration number is GB 168 1606 00
If you have any questions about how we collect, store and use personal data, or any other questions, please contact us by any of the following means:
YOUR USE OF THIS WEBSITE
Unless stated otherwise, this website is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products for sale on this website.
To the full extent permitted by the applicable law, we disclaim all warranties, express or implied, including, but not limited to, fitness for a particular purpose. We do not warrant that this website, its servers, or e-mails which may be sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to indirect, incidental, punitive, and consequential damages.
Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.
Our entire liability under or in connection with any agreement with you in relation to your order, the goods supplied or otherwise shall not exceed the value of your total payments to us.
Nothing in our agreement with you shall serve to exclude or limit our liability in respect of death or personal injury caused by our negligence.
We reserve the right to terminate any agreement with you immediately on notice to you in the event that you are deemed to be in material breach of any term of the agreement.
OWNERSHIP OF RIGHTS
All rights, including copyright and other intellectual property rights, in and to this website are owned by or licensed to Field & Hawken Ltd.
Your use of the website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the website or its contents. By submitting information (other than your personal data), text, photos, product reviews, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.
OUR AGREEMENT WITH YOU
We shall accept our order and enter into an agreement with you once we have received payment and/or the goods have been dispatched, whichever is the later. In relation to orders where you can pre-order, shown as “available from”, Payment will be taken in advance. In the event the goods cannot be dispatched due to unavailability we shall issue a full refund as soon as reasonably possible.
PAYMENT, PRICING & PROMOTIONS
(1) Payment shall be made by you for all monies owed to us in respect of orders placed on this Website (“Payment”).
(2) Payment shall be made on order and is acceptable by all major credit and debit cards: (Switch, MasterCard, Visa).
(3) Promotions may vary and will apply at the time of order.
(1) In certain circumstances, and in accordance with your legal rights when you order online, you may have the right to withdraw from the agreement with us without penalty and without the need to give us any reason, at any time during a period of fourteen (14) working which in the case of goods shall begin from the day after the day of receipt of the goods by you and in the case of services, from the day after the day of conclusion of the agreement.
(2) We agree to reimburse you, free of charge, within 30 days of receipt of the goods/cancellation of the services, the purchase price you paid for the goods or services, although we do reserve the right to charge you for the cost of returning any goods (which shall be by deduction from the purchase price and notified to you at the time of cancellation).
(3) This right of withdrawal shall not apply, in any event, in the following circumstances:
(i) to services if performance of the agreement has begun with your acceptance, before the end of the fourteen (14) working day period;
(ii) or to any goods made to your specification or personalised at your request i.e. bespoke goods.
Once you have taken delivery of your goods, we will only give refunds in accordance with your legal rights, for example, if the goods are not fit for purpose or as described or are faulty.
PRODUCT AND SERVICE DESCRIPTIONS
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:
orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
all prices are displayed in pounds Sterling inclusive of UK VAT
the weights, dimensions and capacities shown on the Website are approximate only;
whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery;
all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.
RULES FOR SUBMISSIONS OF PRODUCT REVIEWS
You must be 18 years of age or older and registered to post a product review. Suppliers or manufacturers are not eligible to post a product review.
Please be polite and only write in English. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.
LAW AND JURISDICTION
Any matter that arise out of your use of this Website (including any agreement entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All agreements shall be concluded in English.
WHAT WE COLLECT
We may collect the following information:
contact information including email address
payment card details, if you have placed an order with us
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
to provide you with the goods you order;
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided if you have said you are happy to receive our emails.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. You must keep your account password secure at all times.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £10 will be payable. If you would like a copy of the information held on you please write to Field and Hawken Ltd The Red House Reading Road Lower Basildon RG8 9NG.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We’ve designed this site with accessibility in mind. Some of the general features include:
The use of clear, simple language which is easy to understand.
The use of common web conventions.
Avoiding the use of blinking or flickering elements.
The use of validated HTML and Cascading Style Sheets (CSS)
Delivery to a single UK mainland location is included. Delivery to all other locations including; Channel Islands, Isle of Man, Scottish Islands, Northern Ireland, Republic of Ireland may be subject to additional charge and Field & Hawken will contact the customer regarding this once an order has been placed.
All items are shipped from a UK warehouse via courier partners and using trackable consignments to enable delivery day ETA provision. Customers will be able to liaise with the courier partner to make delivery arrangements. The order will typically be shipped in a single consignment on a pallet to provide protection during transit and delivered to kerbside only to the delivery address provided. The courier partner is not obliged to take the pallet away following delivery. Deliveries are made Mon-Fri (excl. bank holidays). If there are any special delivery arrangements or considerations then Field & Hawken should be advised of these within 24 hours of an order being placed.