Privacy Policy
Last updated: 16.12.25
This Privacy Policy explains how Field & Hawken Ltd (“we”, “us”, “our”) collects, uses and protects
your personal data when you visit or make a purchase from
https://fieldandhawken.co.uk (the “Website”).
Please also see our
Cookie Policy
and
Terms & Conditions.
Privacy summary.
We use your personal data to operate our business, process orders, provide customer support,
and (where you have chosen to receive them) send marketing communications.
We do not sell your personal data.
Who we are.
Field & Hawken Ltd is a company registered in England and Wales (Company No. 08614417).
Registered office: The Old Counting House, 82e High Street, Wallingford, OX10 0BS.
What personal data we collect.
This may include your name, contact details, delivery and billing address, order and payment information,
account details (if applicable), technical data such as IP address and browser type, and your marketing preferences.
How we collect personal data.
We collect data when you place an order, create or use an account, contact us, subscribe to marketing,
or browse our Website (including through cookies and similar technologies).
How we use your personal data.
We use personal data to process and deliver orders, manage payments and returns,
respond to enquiries, manage accounts and records, improve our Website and services,
send marketing communications where permitted, and comply with legal obligations.
Lawful bases for processing.
We process personal data where necessary to perform a contract with you,
to comply with legal obligations, for our legitimate business interests,
or where you have given consent (for example, marketing and non-essential cookies).
Marketing communications.
We will only send marketing communications where you have opted in or where permitted by law.
You can opt out at any time using the unsubscribe link in our emails or by contacting us.
Who we share data with.
We share personal data only with trusted service providers where necessary, including
payment providers, delivery partners, website and IT providers, and:
Mailchimp (email marketing),
Meta (Facebook & Instagram advertising),
Google (analytics and advertising),
Linnworks (order and inventory management),
Xero and Hubdoc (accounting and financial records),
and professional advisers or regulators where required by law.
International transfers.
Some service providers may process data outside the UK.
Where this happens, appropriate safeguards are in place in accordance with UK GDPR.
Data retention.
We retain personal data only for as long as necessary for the purposes it was collected,
including legal, accounting and tax requirements.
Security.
We take appropriate technical and organisational measures to protect personal data.
You are responsible for keeping any account login details secure.
Your rights.
You have the right to access your data, request correction or deletion,
object to or restrict processing, withdraw consent, and request data portability.
Cookies.
We use cookies and similar technologies to operate and improve our Website.
Full details are set out in our
Cookie Policy.
Changes to this policy.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
Contact us.
Field & Hawken Ltd
The Old Counting House, 82e High Street, Wallingford, OX10 0BS
Email: [email protected]
Phone: 0118 942 2248
