We try to provide as much information regarding size, shape, and weight online. If you have any questions or require further information, then please do not hesitate to contact our customer service team. It is the responsibility of the customer to ensure that there is sufficient access to the property to allow either for our 2-man team (where arranged) or for you to transport the item to its required location. Most of our items will be delivered with a level of disassembly to aid with access but generally a minimum of 74cm access width is recommended along the route of delivery (this is standard door width).
Where longer length items have been ordered customers should be mindful of turning areas and sharp turns which may restrict ease of access.
Unfortunately, if a 2-man delivery cannot be completed due to issues with accessibility then any re-attempted deliveries will be chargeable.
If an item needs to be returned that has been delivered through another courier method (E.g., Pallet) because of issues with accessibility then the returns surcharge will be applied to the refund that will be provided.
