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What is the delivery and communication process?

Once an order has been received the following process will be followed.

Order Preparation Process

You will receive an automatic email order confirmation. If not received please quickly check your junk mail folder before contacting us to resend it for your records.

The order will be processed by our customer services team.

A) If your order involves a plaque or bench engraving has been requested then our trained engraving team will create a mock-up of the requested engraving.

B) The engraving mock-up will be sent via email for your approval. Once email approval of a mock-up has been received then the order will proceed to the despatch process.

4. If no engraving has been requested then the despatch process will begin.

5. A) If your order includes a unique piece of furniture (including all live edge table and benches, teak root tables and lights) then our team will send you images of the available items for you to select the one that is right for you.

B) Once you have confirmed your furniture selection the final preparations of it will be made to enable despatch from our warehouse.


Despatch Process  

Your order will be picked, and quality checked before prepared for despatch.  

Your order will be securely packed and despatched according to the courier for the item ordered.  

You will receive a despatch notification once your order has left our warehouse.  


Delivery Process  

Delivery of your item will take place according to the delivery method described in the FAQ and delivery information.

Free standard delivery

Free standard delivery

On all orders over £30 to UK Mainland, including next day service on many items.

Buy with confidence

Buy with confidence

Field & Hawken no quibble 30 day returns and quality commitment

Safe & secure shopping

Safe & secure shopping

Amex, PayPal, Mastercard, Visa all accepted

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