Field & Hawken is committed to providing quality products from reliable manufacturers and this is monitored through Quality Control processes. However, accidents and errors do hwp-contenten that cause damage to our products.
In the unusual instance that you are affected by this then Field & Hawken will replace your product at no charge.
Field & Hawken ask that you check all products upon delivery and before signing the delivery note for acceptance of the item. Any issues or damage should be marked on the delivery note and Field & Hawken should be notified immediately to enable any issues to be dealt with.
Field & Hawken cannot be liable for any subsequent damage once goods have been signed for and accepted by a customer. Please contact us via support@fieldandhawken.co.uk or 0118 942 2248.
Our team will ask you to provide images of any issues to help understand the issue better and identify where a problem may have occurred in our supply chain so please try to take these for us.
