Why is there a charge to return my item?

Field & Hawken do not place an incremental charge on deliveries on orders above £30 that delivered within the whole of the UK mainland so that our customers do not get surprises at checkout. To help maintain this benefit for all our customers, when a return is requested for non-product fault reasons, we apply a small returns surcharge. The returns surcharge will be deducted from the refund of your order depending upon the item ordered.