Field & Hawken is committed to providing quality products from reliable manufacturers and this is monitored through Quality Control processes. However, accidents and errors do hwp-contenten that cause damage to our products.

In the unusual instance that you are affected by this then Field & Hawken will replace your product at no charge.

Field & Hawken ask that you check all products upon delivery and before signing the delivery note for acceptance of the item. Any issues or damage should be marked on the delivery note and Field & Hawken should be notified immediately to enable any issues to be dealt with.

Field & Hawken cannot be liable for any subsequent damage once goods have been signed for and accepted by a customer. Please log your return via our returns page and include photos where possible.

Our team will ask you to provide images of any issues to help understand the issue better and identify where a problem may have occurred in our supply chain so please try to take these for us.

If you order an assembled bench or multiple items then for safety of the items we will despatch these on a pallet. There are some key points of note for deliveries that are made on a pallet;

1. Delivery is to kerbside only. This means that if you need your items taken to a specific location then you should arrange for someone to assist you with this (unless you have paid for a specialised delivery team).

2. The driver is not obliged to take the pallet away. Whilst pallets are generally quite sought after the delivery route planning often means that drivers are unable to take the pallet back with them (and particularly if the bench(es) cannot be taken off the pallet straight away by yourself). You can ask the driver if they can take it but please do not be offended if they cannot.

They may be able to request for collection by another van at another time but we often advise that if the pallet is left in a prominent roadside position then this will be a far quicker way to have it removed (particularly if you pop a little note on it). Pallets can also be taken to most local civic amenity sites.

If you wish to change your delivery address, delay despatch or provide any special or useful instructions not included with your original order please email this to [email protected].

We will make every effort to implement the changes requested and include additional instructions, however this information must be received before the order has been prepared for despatch.

Any changes requested after despatch preparation will need to be made directly with DPD and some information is best provided directly to DPD by the recipient as well.

If your delivery is on a pallet, the pallet will be delivered to ‘kerbside only’ and the driver is not permitted to assist you in getting your items to another specific location. You should arrange for someone to assist you to move the items to be taken to a specific location or contact us when your order is placed to see if a specialist delivery team can be arranged.

If your property has a driveway that a hand pallet truck can be used on then the driver will usually be able to take the pallet along the drive to the property. The driver is not obliged to take the pallet away with them.

If this is the case they can be disposed of at most local civic amenity sites.

Our two-person delivery team will be able to help get your item into its chosen room (provided it is on the ground floor).

A two-man ground floor service is included as standard with the following items;

• All Live Edge table and sets
  All teak root tables over 1.5m in size and all sets
  All extending outdoor tables over 1.9m
  All outdoor dining sets for 8 or more people

If delivery is required to a non ground floor location (E.g. requiring stairs or lift to access) then please contact use to discuss how we can help.

Field & Hawken will provide an email confirming despatch of your order from our warehouse.  

For larger items please do provide us with “leave safe” instructions in the comments box at checkout if you are happy for goods to be left safely. Otherwise, with small and medium parcel couriers such as DPD and APC you can leave instructions for goods to be left safely via their apps and online portals.

It is possible to request a specific delivery date (Monday to Friday) on a standard delivery for pallet and 2 person deliveries, just add comments in the box at checkout and we will do our best to accommodate your request. If we cannot arrange delivery for your requested date we will contact you for some alternative dates that work. Standard deliveries will take place between 9am and 6pm on the day of delivery.

It is possible to request an AM or PM delivery slot for pallet and 2 person deliveries but there is an additional charge for this service. Either select this upgrade at checkout.

All deliveries made via DPD can be managed through the DPD app or website using your tracking information.

Standard delivery is a delivery 9am-6pm, Monday to Friday (excluding bank holidays). Please see delivery information for courier information and delivery times.

Delivery is £4.99 and free over £150.00. Some surcharges apply to Highlands, Offshore and Channel Islands. Please see delivery page for more details.