Feefo Platinum Trusted Service Award 2026
Three Years of Excellence, Recognised
March 2026 · Field & Hawken News
We are delighted to share that Field & Hawken has been awarded the Feefo Platinum Trusted Service Award — for the third consecutive year. This is one of the most prestigious customer service accolades in the UK, and one we are especially proud of, because every part of it comes from you: our customers.
What the Award Means
Feefo’s Platinum Trusted Service Award is regarded as the gold standard of independent customer recognition. To qualify, a business must achieve Gold Trusted Service status — itself requiring a minimum 4.5-star rating from verified buyers — for three consecutive years. There are no panels, no nominations, and no shortcuts. The result speaks entirely through real customer voices.
What Our Customers Say
Our Feefo page tells the full story. Customers consistently highlight our responsiveness, the quality and craftsmanship of our pieces, and the care taken at every step — from browsing to delivery and beyond. A few themes come through time and again:
A Thank You to You
This award belongs to every customer who chose Field & Hawken and took the time to share their experience. Your feedback shapes everything — from the products we source to the way we communicate. We read every review, and we are genuinely grateful.
To those who have been with us from the beginning, and to those who have only recently discovered us — thank you. You are the reason we strive, every day, to be better.
Looking Ahead
Receiving this award three years in a row is something we are immensely proud of, but it also sets the benchmark for what comes next. We remain committed to the same standards of care, quality, and service that earned your trust in the first place. If anything, this recognition inspires us to raise the bar even further.
